Order Preparation
Included in Delivery EstimateOrders are checked, packed and prepared before carrier handover.
Shipping Policy
Australian Dispatch Information
Shipping Policy
A clear guide to order preparation, Australia Post delivery, tracking and the information customers should check before dispatch.
Worldwide Shipping
CigHot ships orders from our Australian fulfilment operation to eligible destinations in Australia and worldwide. Each order is reviewed, prepared and packed before carrier handover. Available services may include Australia Post, DHL, UPS, EMS and selected local carriers, depending on the destination and order.
Estimated Delivery
2-5 DaysEstimated time for your order to arrive.
Shipping Coverage
Eligible Worldwide DestinationsAvailability depends on destination and service conditions.
Australian Fulfilment
Fast Dispatch from Our Australian Warehouse
Our Australian warehouse supports efficient preparation and local dispatch for eligible Australian orders. Many products available to Australian customers can be sent directly from this fulfilment location.
Some products may be assigned to another fulfilment location when stock, destination or service availability requires it. The carrier shown for an order depends on the route and available delivery service.
Order Preparation
Preparation Before Dispatch
After payment has been processed successfully, the order is checked, packed and prepared for carrier handover. This preparation is included in the overall estimated arrival time.
Preparation can include:
- confirming payment and order information;
- checking product availability and the selected items;
- preparing protective packaging;
- creating the shipping label and tracking record;
- transferring the parcel to the selected delivery provider.
Orders placed outside business hours, on weekends or on public holidays may begin processing on the next available business day.
Delivery Estimate
Estimated Arrival: 2-5 Days
Orders usually arrive within 2-5 days. Delivery to remote areas may take a little longer. This estimate includes order preparation and carrier transit.
Carrier schedules, public holidays, peak periods, severe weather and incomplete delivery details can affect timing.
Delivery dates are estimates rather than guaranteed arrival deadlines.
Tracking Information
Tracking details are normally provided after dispatch. A first carrier scan may take a short time to appear after label creation.
Shipping Address
Customers must provide a complete, accurate address. Contact CigHot promptly if a correction is needed; changes may no longer be possible after dispatch.
International Customs
International parcels may be reviewed by destination customs authorities. Import duties, taxes or other destination charges may apply and remain the customer's responsibility where required.
Shipping Restrictions
Not every product or carrier is available for every country, state, territory or region. CigHot may hold or cancel an order when the requested destination cannot be serviced.
Delivery Delays
Customs processing, carrier congestion, remote routes, weather and public holidays can add time beyond the normal estimate.
Lost or Damaged Packages
If tracking shows an unusual delay or a parcel arrives visibly damaged, contact CigHot with the order number, tracking reference and relevant photographs.
Questions About Your Delivery?
Use the official CigHot contact channel and include your order number and tracking reference so the shipment can be reviewed.
Payment and Order Processing
Payment is completed securely online at checkout by credit or debit card, or through PayPal. Order processing begins after payment is confirmed. Shipping charges, when applicable, are shown before payment.